REVIEW OF THE INTERNATIONAL PRINCIPLES AND APPROACHES TO THE CONFORMITY ASSESSMENT OF HOTELS QUALITY AND SAFETY CRITERIA

Ganna I. Khimicheva, Anastasiia O. Mykhalko, Daria V. Yaremenko

Abstract


The paper offers a review of the international principles and approaches to the conformity assessment of hotels quality and safety criteria. Given the lack of common approaches in the world practice to the accommodation establishments categorization, in particular, lack of stanard assessment system, it is suggested to build a unified hotels conformity assessment system (categorization) based on the 21 HOTREC principles, Hotelstars Union criteria and the requirements of The Global Hotel Security Standard. This approach will allow consumers obtain valid and transparent information about hotels all over the world. The recommendations provided will contribute to enhancing the quality and safety of hotel services as well as to boosting the flow of foreign tourists.


Keywords


classification; hotel establishments; tourism; quality and safety criteria.



DOI: https://doi.org/10.30857/2413-0117.2017.6.10

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