IMPROVING THE QUALITY OF BUSINESS PROCESSES OF ENTERPRISES BASED ON DIGITIZATION

Abstract

The article reveals the theoretical foundations and develops practical recommendations for improving the quality of business processes of enterprises based on digitization. During the research, the following methods were used: abstraction, observation, comparison, analysis and generalization. The theoretical basis of the research is the work of leading foreign and domestic scientists devoted to issues of digitalization and digitalization tools of business processes. The work reveals the importance of business processes as the core essence of companies that manage business, providing good results, products and services. It has been established that the application of digital technologies to business processes is a step that will help to increase the probability of achieving the specified goals by increasing the efficiency of the processes being performed. Digitalization is proposed to mean transformation, penetration of digital technologies for optimization and automation of business processes, productivity improvement and improvement of communication interaction with consumers. A key feature of such transformations is significant improvement in the quality of business processes, reduction of monetary and time costs for their support. The stages of digitization of enterprises are proposed, in particular the stages: business as usual, real and active, formalized, strategic, ascent, innovative and adaptive. Various business process digitization tools were also characterized, including: CRM system, ERP system, loyalty programs, business programs, planning programs, office productivity programs, time management software products such as Runrun.it. In the process of researching the business processes of industrial enterprises, it was found that the process of controlling the availability of production materials is burdensome. To improve the quality of the specified business process, industrial enterprises are offered the implementation of OneBox, which combines CRM, ERP and BPM systems. A detailed disclosure of the functionality of the specified system gave grounds to claim that enterprises will increase sales volumes, sales profitability, profits, speed of processing requests and reduce time for performing routine tasks, increase labor productivity, and reduce industrial and operational costs.